Contact Us
This page tells you how to reach the editorial team behind Best Online Sports Betting, what we can realistically help with, and where to go instead when your issue sits with a sportsbook rather than with us. If you are writing about a stuck withdrawal, a bonus that did not credit, or a review you think is out of date, the notes below will get your message to the right place faster.
Email us
The quickest route is email: [email protected]. We read everything that arrives and aim to reply to genuine reader enquiries within a couple of working days. We are a small editorial team based around Canadian betting coverage, so we do not run a phone line or a live chat window — email is the only channel we monitor.
To help us answer in one reply rather than three, include:
- The sportsbook involved, spelled as it appears on the site
- What happened, with rough dates and the currency you were using (C$ or otherwise)
- The page on tweedandhickory.com you were reading, if your message relates to something we published
- Screenshots where they make the point clearer than words
Please do not send account numbers, passwords, full card details, copies of ID documents or anything else a sportsbook would ask for during verification. We never need them, and we will delete them if they arrive.
What we can help with — and what we can't
| Bring this to us | Take this to the sportsbook |
|---|---|
| Corrections to bonus terms, ratings or banking details on our pages | Account opening, closure or reactivation |
| Reader reports of slow or refused payouts, so we can re-check an operator | Releasing a specific withdrawal or reversing a settled bet |
| Suggestions for sportsbooks or betting apps we have not covered | Applying, extending or removing a welcome bonus on your account |
| Questions about how we compare odds, limits and payout speed | KYC and document verification |
| Media, content and commercial enquiries | Self-exclusion and deposit limit requests |
The distinction matters. We are an independent comparison publisher, not an operator, an agent or an ombudsman. We hold no accounts, no balances and no ability to move money. When a reader tells us a book has gone quiet on a payout, what we can do is ask the operator for a response, log it, and let it affect where that brand sits on our lists.
How we make money, and why it doesn't decide the rankings
Some links on tweedandhickory.com are commercial. If you open an account through one of them, we may be paid a commission by the operator. That funds the research; it does not buy a position. Our order is set editorially on odds and pricing, market coverage, bonus terms as written rather than as advertised, banking options including crypto and Interac, payout speed and reliability, and track record. A brand that pays us nothing can and does outrank one that does.
Two further things worth stating plainly. First, the ratings you see on our lists are editorial scores from our own review process — they are not customer-review averages and should not be read as one. Second, we have not bet, deposited or withdrawn at these sites ourselves; our assessments come from documented terms, operator disclosures and reader reports.
Reporting a problem with a sportsbook on our lists
This is the message we most want to receive. If an operator we recommend has treated you badly, tell us. Reader reports are the main reason brands move down our rankings between reviews.
- Contact the sportsbook's own support first and keep the transcript or email thread.
- Give them a reasonable window — payout queries often resolve once verification clears.
- If nothing moves, email us with the brand name, the dates, the amount in C$, and what support told you.
- We will ask the operator for their side and update the relevant review if the account checks out.
We cannot promise an outcome for your individual balance. What we can promise is that the report gets read and that a pattern of complaints changes what we publish.
Enquiries about specific brands we cover
Most of the messages we get name one of the sportsbooks near the top of our list. Here is how we treat enquiries about the three we hear from readers most, and the limitation we would want you to know before you write.
Instant Casino
Our highest-rated pick at 10.0, largely on the strength of its combo-bet pricing — the headline offer is up to 40% extra on combo bets, which is a boost on accumulator returns rather than a cash bonus, so the qualifying leg counts, minimum odds per selection and any cap on the extra amount are the terms to read before you build a slip. Questions we can answer: how that boost interacts with same-game parlays, and what our reviewers found in the published terms. Limitation: being top of our list does not make it right for everyone — bettors who stick to single moneylines get little from a combo-focused promotion, and we cannot see your account to explain why a boost did not apply.
Ivibet
Rated 9.9 and a common subject of reader mail because its sport bonus is advertised up to €150. That is the operator's own currency framing, and it is the thing to query with them directly: ask what the bonus and any wagering requirement convert to in C$ before you deposit, because conversion at deposit and at withdrawal can both move the real value. Limitation: a euro-denominated promotion is less clean for Canadian bettors than a straight C$ offer, and rollover on bonus funds still has to be cleared before anything becomes withdrawable.
Betninja
Rated 9.6, and the one readers ask about most on bonus size, since the welcome offer runs up to $2,500 plus 100 free spins. Large headline numbers almost always carry the heaviest conditions — the maximum is tied to what you deposit, the spins sit on the casino side rather than the sportsbook, and wagering requirements apply to both parts. We are happy to walk through how to read those terms. Limitation: a bonus that big is only reachable with a deposit most recreational bettors would not make, so judge it on the percentage and the rollover, not the ceiling.
For the rest of the list — Skycrown, 5bet, WSM Casino, DisCasino, CoinPoker, VegasHero and Wintino — the same rules apply: we can explain what the published terms say, and we cannot act on your account.
Money questions we get asked before signing up
Using our site costs nothing. The money side of your enquiry usually concerns the sportsbooks themselves, so here is what to check with them rather than with us.
- Deposits: Canadian bettors typically look for Interac, bank cards, bank wire, money transfer or voucher and player-transfer options. Crypto is common at internationally licensed books. Confirm the method is live for Canada and funded in C$ before you commit.
- Currency: where an offer is quoted in euros or USDT, ask the operator what you will actually hold in your balance. Conversion spread is a real cost.
- Withdrawals: crypto payouts are usually the fastest route once verification clears; wires and card returns take longer. Ask about minimum and maximum payout limits per transaction and per week, and whether any fee is deducted.
- Verification: almost every book runs KYC before a first withdrawal. Expect to supply ID and proof of address. Doing it early is the single best way to avoid the delay readers complain to us about.
Advertised processing times are the operator's claims, not results we have measured. Treat them as a starting point and compare them against what readers report.
Suggesting a market or sport we should cover
Our reviews weight the markets Canadian bettors actually use: NHL and NFL first, then NBA, MLB and soccer, with golf, MMA, horse racing and racebook access mattering to a smaller but vocal group. Within those we look at moneylines, point spreads, totals, futures, parlays, same-game parlays, prop bets and live in-play pricing, plus whether reduced juice and higher limits are genuinely available or only on headline games. If you think we have under-weighted something — a niche you bet regularly, a league with thin coverage across the board — that is useful feedback and we would like to hear it.
Worth noting that most of the operators on our lists run more than a sportsbook. Casino floors, live-dealer rooms, free-spin promotions and, in CoinPoker's case, poker sit alongside the betting product. Those sections have separate bonuses and separate wagering rules from the sports side, which is a frequent source of confusion in the emails we receive: a free-spins component almost never counts toward a sports rollover.
Eligibility, licensing and where we stand
The sportsbooks we list accept players across Canada and operate under international licences. They are not licensed by a Canadian provincial regulator, and an international licence is not Canadian government approval — the two are different things, and we will not write about them as if they were. Provincially regulated options exist separately, and availability, rules and minimum age vary by province and territory: 19 in most of Canada, 18 in Alberta, Manitoba and Quebec. It is on you to know the rules where you live before you open an account.
If your message is about whether a site is permitted in your province, we can point you to what an operator publishes about accepted regions, but we cannot give legal advice. For anything touching your own limits or control over play, start with our responsible gambling resources, which list support services available in Canada. The terms governing use of this site cover our editorial and commercial position in full, and you can read more about who writes here on our about page.
Partnership, media and correction requests
Operators, affiliates and journalists can use the same address; mark the subject line clearly so it routes correctly. Correction requests from brands are welcome and we act on them quickly when they come with a link to the published term, but a commercial relationship does not change a rating, and we do not publish supplied copy as editorial.
If you are unsure whether your question is one for us, send it anyway. A short reply pointing you somewhere more useful is still a better outcome than waiting.